Leading and managing people Essay Example | Topics and Well Written Essays - 1000 words

Leading and managing people - Essay Example The bar and restaurant supervisor in consultation with manager should take pro active role in identification of right candidate for bar and restaurant service. In addition to the technical attributes, the candidates moral character and other legal aspects have to be well verified so that the bar and restaurant supervisor wouldn’t face any problem in future. The most pre requisite for any bar and restaurant supervisor will be to maintain balanced coordination between his up line and down line. He must update the manager about the daily progress and must make his team members follow the same in reporting the progress they make every day. This will facilitate building winning teams in terms of customer relations and customer satisfaction. This would certainly ensure the customer repetitiveness and hence would have the potential to boost up the bar and restaurant sales. He must take enough care in upgrading the skills and knowledge of bar and restaurant members for providing valuable customer service. They may be properly trained through some well designed training programmes. Identify the motivational factors and try to inculcate the same to achieve the defined goals. Each member of bar and restaurant must be well aware about their specific roles in providing unique customer service. The customer expectations in terms of staff relationshi p and service have to be fulfilled. Several times, the situation may force the bar and restaurant team members to take their independent and sudden decisions and hence they have to be trained accordingly to meet the demand of the valued customers. As a bar and restaurant supervisor, he has to thoroughly understand about the various theories and styles of leadership. Hence he has to be upgraded with these skills through extensive inductive training programmes. At the same time, he should also understand the expectations of bar

Joe Salatino, President of Great Northern American Case Study - 2

Joe Salatino, President of Great Northern American - Case Study Example Joe can apply the selected learning theory (operant conditioning) in a number of ways to improve his employees’ performance.   Firstly, this model can be directly linked to good employee morale and thereby indirectly to increased productivity in the workplace. A positive reinforcement in the form of verbal praise or pay increase would assist Joe to elicit a desired employee response. A positive response from employees in turn may aid the company to increase its productivity to a desired level. The Great North American may have numerous business projects to be completed in preplanned time. Such projects would involve a group of employees working together to accomplish a common goal. If any of the project team members fails to meet his/her individual duties and responsibilities, this situation would adversely affect the progress of the entire project. Consequently, such a situation may lead to conflicts among project team members, punishment from top executives, and loss of market reputation. As Fagnani points out, the operant conditioning model makes all employees accountable for their individual actions and attractively rewards outstandingly performing teams (â€Å"Operate conditioning†). Hence, this model may assist Joe to complete business projects successfully on time and within a fixed budget.    Effective diversity management is another fruitful advantage of the operant conditioning concept. The emergence of globalization made employees globally mobile and this situation consequently led to increased level of cultural and ethnic diversity within most organizational settings. In this situation, managers with poor communication skill would often fail to communicate with a diverse group of employees effectively and this situation in turn may result in a productivity decline. The case study indicates that the company is growing rapidly. Therefore, Joe must ensure that his managers have the potential to effectively communicate with the growing employee base. In this context, the operant conditioning model would be beneficial for Joe to enhance leadership training programs and thereby make certain that his managers are efficient in handling a global audience.